We slightly tweaked our survey this time around and had a total of 25 responses, which is good given how busy we know our customers are and around 1.5% of our mailing list made time to do this and help us to get it right! However, it was well down on the 72 last year although we think the results will still be of interest.
We simplified and shortened our survey this time around and had a total of 1,023 responses, which is brilliant, so around 10% of our mailing list are helping us to get it right!
This report is somewhat late … but in time to review prior to our 2018 survey which will be circulated in November.
This is the full analysis of the survey results, which were summarised in our pre Christmas email newsletter.