Our full list of services and charges are detailed in our price list which is available upon application. Please email us to request your copy which we will send to your email address.
Our Invoicing Explained in Full
Stage 1 – Refundable Fibre Sack Charge
If you require a supply of NFC sacks we will raise and send you an invoice (75p per sack), plus £5.00 to cover postage and packaging. Once the invoice has been paid we will send out the sacks to your preferred address. The fibre sack charge is refunded when the sacks are returned to the mill, whether used or unused and this will appear on the set up invoice (stage 2) .
Stage 2 – Setup Charge (payable within 7 days)
We will raise a set up invoice of £ per kg (incoming weight) plus vat when the fibre arrives in the mill. If you have asked us to arrange external carriage services for you we will also include the inbound carriage charge to this invoice. If we are sourcing fibre for you this will appear on the set up invoice. Please note set up invoices are non-refundable, transferable/deductable. We give an estimate of costs before the order goes into production, this is based on an estimated final yield of yarn. We are unable to start processing your fibre until the set up charge has been paid.
Stage 3 – Final Invoice (payable within 14 days)
When each batch of fibre has been completed we will send you a final invoice. Scour and card only orders are based on the incoming weight of fibre, and yarn orders are based on the finished weight of yarn, and this includes the cone weight, if applicable. If we are topping up your order with additional fibre to meet our minimum processing weight we will add this to your final invoice.
If we organise external carriage services to return your order to you or you ask us to provide additional services such as filming/photographing your fibre during processing, this will also be included in the final invoice.
If we are notified after the final invoice has been paid that you would like us to arrange for the outbound/return carriage we will issue another invoice (payable within 7 days). Whenever possible, please advise us at the time of placing your order to save additional admin time/costs.
Invoices for Outsourced Work
After fulfilment of your order, if we agree to deliver or commission additional/bespoke services such as the design and production of made-to-order knitwear by a third party, we will advise you of the costs during the initial planning stage. We will issue a set up invoice (for sampling and 50% of estimated production costs) which is payable before sampling starts and a final invoice.