We are no longer able to arrange Carriage Services In/Out for customers with individual sacks of fibre.

Personal delivery and collection of your fleece/yarn may be the most economical way for you. However, we do ask that you deliver your sacks to the mill only when we have notified you via our waiting list that we are ready to process your order. This will avoid you incurring an onsite storage charge.

We provide use of our sacks free of charge and do not charge for post and packaging when sending them out. Please ensure that all sacks are returned to us, as these will be reused by other customers.

You may wish to arrange to use a courier such as DX, Parcel Force, DPD, Hermes, FedEx or DHL.  If you have very large quantities of fibre for processing, we can arrange the carriage service for collection and return of your sacks for a small charge. We are no longer able to provide this service for small batches. We can arrange for pallet carrier companies and other shippers to collect your fibre if you have large quantities of fibre. Please email us for further information about this service.

Please note: you need to be available on collection day as the carriers do not like picking up unattended packages.  Please also ensure you read all the instructions which come with our sacks and particularly ensure that the carrier puts any barcode sticker on the plastic bag sealing tag to make it easier to trace them.

For overseas customers, or those in the Highlands and Islands, the standard carriage charges are very high, so it is usually best to use our sacks and simply post your fleece to us or find a local carrier.

Carriage The Natural Fibre CompanyWhen signing for a delivery make a note on the slip to say that the goods are ‘accepted, but not checked’. This is in case of damage during transit.  Complaints will not be accepted unless you take this precaution.  You should also note that we are not able to accept any complaints made more than one month from delivery of your order.

From 2012, UK legislation requires all sheep, goat and alpaca fleece to be identified as Category 3 Hazardous Waste, so those that create, store or transport it need licenses.  If in doubt contact your local Animal Welfare department.

As well as our address, NFC sacks include the wording ‘Products of animal origin, not for human consumption’ on the outside.  If you post sacks to us, to confirm that the fleece is part of a commercial transaction, you need to include your order form as well as sending a scanned copy by email to us.  If you have any questions about this process please email us.


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